Refund policy

Last Updated: September 27, 2026

At Furlisse, we want you to feel comfortable with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the conditions below.

  1. Return Period

You may request a return within 30 days of the date your order was delivered.

Return requests submitted after the 30-day return period may not be accepted.

  1. Return Conditions

To be eligible for a return, items must meet the following conditions:

The item must be unworn and unused.
The item must be in its original condition.
The item must be free from stains, odors, makeup, perfume, pet hair, or other signs of use.
Original tags should remain attached where applicable.
The item should be returned with its original packaging when reasonably possible.
The item must not have been washed, altered, damaged, or otherwise modified.

We reserve the right to refuse a return if the returned item does not meet these conditions.

  1. Items That May Not Be Returned

For hygiene and product-safety reasons, certain items may not be eligible for return if they have been worn, washed, used, or otherwise handled in a manner that makes them unsuitable for resale.

Personalized, customized, or final-sale items may also be excluded from returns where clearly stated at the time of purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

  1. How to Request a Return

Before sending any item back, please contact us at info@furlisse.us.

Please include:

Your order number
Your name
The email address used for the order
The item or items you wish to return
The reason for the return

We will review your request and provide return instructions if the item is eligible.

Please do not send items to our address without first contacting us, as unauthorized returns may cause delays in processing.

  1. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for the cost of return shipping.

If you received an incorrect, damaged, or defective item, please contact us before returning it. We may request photographs or other information to help us review the issue.

  1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at info@furlisse.us.

Please provide your order number and, where applicable, clear photographs showing the issue.

After reviewing the information, we may offer an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

  1. Refunds

Once your returned item has been received and inspected, we will determine whether it meets the applicable return requirements.

If your return is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

  1. Partial Refunds

If an item is returned in a condition that does not fully meet our return requirements, we may be unable to issue a full refund.

Depending on the circumstances and applicable law, a partial refund or other resolution may be considered.

  1. Exchanges

If you would like a different size, color, or style, please contact us at info@furlisse.us.

Depending on product availability and the circumstances of the request, we may provide instructions for returning the original item and placing a new order.

  1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible and the standard return process may apply.

  1. Promotional or Sale Items

Items purchased during promotions or special sales may be subject to specific return conditions stated at the time of purchase.

If an item is marked as final sale, it may not be eligible for return unless required by applicable law.

  1. Return Processing Time

After we receive your returned item, please allow reasonable time for inspection and processing.

Once a refund has been approved, the time required for the funds to appear in your account depends on your payment provider or financial institution.

  1. Contact Us

If you have questions about returns or refunds, please contact us:

Furlisse

Website: furlisse.us

Email: info@furlisse.us

Phone: +1 (865) 919-4161

Address:
15606 Oriole Rd
Leopold, IN 47551-8963
United States

Please include your order number in your message so that we can assist you more efficiently.