Shipping policy

Last Updated: September 27, 2026

Furlisse is committed to providing a clear and reliable shipping experience for every order. This Shipping Policy explains how we process, ship, and deliver clothing purchased through furlisse.us.

  1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.

During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

Please make sure your shipping information is complete and accurate before placing your order.

  1. Shipping Time

After your order has been processed and shipped, standard delivery generally takes approximately 3–7 business days.

Estimated delivery time includes the transit period after the order has been dispatched and does not include the order processing time.

Estimated delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

  1. Shipping Charges

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

If free shipping is offered for a specific promotion or order amount, the applicable conditions will be displayed on the website or at checkout.

  1. Shipping Destinations

Furlisse currently ships orders to available destinations shown at checkout.

Shipping availability may vary depending on the destination and the products included in the order.

If a destination is not available during checkout, we are unable to process delivery to that location at that time.

  1. Order Confirmation

After your order has been successfully placed, you may receive an order confirmation by email.

The confirmation may include your order number, purchased products, shipping address, and other order details.

Please review the information carefully. If you notice an error in your shipping address, contact us as soon as possible.

  1. Tracking Information

Once your order has been shipped, a shipping confirmation may be sent to the email address provided during checkout.

When tracking information is available, it may include a tracking number and a link to the applicable carrier's tracking service.

Please note that tracking information may take some time to become active after the package has been handed over to the carrier.

  1. Shipping Delays

Estimated delivery times are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be delayed because of severe weather, carrier disruptions, holidays, incorrect or incomplete addresses, high shipping volume, customs procedures, or other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

  1. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change your shipping address after placing an order, please contact us as soon as possible at info@furlisse.us.

We will make reasonable efforts to accommodate address-change requests before an order has been shipped. However, we cannot guarantee that an address can be changed once the order has entered the shipping process.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping arrangements or charges may apply.

  1. Lost, Stolen, or Missing Packages

If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.

You may also contact the shipping carrier directly for additional delivery information.

If you still cannot locate the package, please contact us at info@furlisse.us and provide your order number and tracking information so that we can review the situation.

  1. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of the package and the affected products along with your order number.

We will review the information and work with you to determine an appropriate solution in accordance with our return and refund policy.

  1. Split Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

  1. Delivery Estimates

Delivery estimates depend on the shipping method, destination, carrier, and time required to process your order.

The estimated delivery timeframe shown at checkout or provided in your shipping confirmation should be used as the most relevant estimate for your specific order.

Business days generally exclude weekends and applicable holidays.

  1. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Furlisse

Website: furlisse.us

Email: info@furlisse.us

Phone: +1 (865) 919-4161

Address:
15606 Oriole Rd
Leopold, IN 47551-8963
United States

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.